Warranty, Repairs & Care

Repair process

Is your Buddha to Buddha jewelry broken? If the jewelry was purchased via our official webshop, you can register the return shipment through our return portal: click here. Choose the return reason ‘product is defective’ in the return portal. Please clearly describe the complaint and attach photos if possible. Legally, the consumer is responsible for a return shipment. Always ensure you have proof of shipment and pack your return shipment carefully. Once we have received your return and processed it, we will contact you as soon as possible.

If the jewelry was purchased at another point of sale, the complaint/repair should be handled through the point of sale. Contact them via email or phone, or visit the store!

If the jewelry was purchased from our official webshop before September 1, 2024, or if you wish to offer jewelry for repair where the warranty period has already expired, you may send the jewelry to our headquarters in Amsterdam. Please include a note with your name, address, email address, phone number, and a description of the complaint. Buddha to Buddha is not liable for damage or loss of sent items. We advise you to send the jewelry registered and insured as a (letterbox) package. Keep the proof of shipment safe.

After physical assessment, we will inform you whether the repair falls under warranty. If this is the case, the repair will be initiated immediately. We do our best to complete the repair within two weeks. Once the repair is ready, you will, of course, receive notification from us. For warranty claims, a proof of purchase is always required. Without proof of purchase, there are always costs associated with a potential repair.

If the defect does not fall under warranty or the warranty period has expired, we will share a price quote with you. If you agree to the price quote, the repair will be initiated. Once the repair is ready, you will receive an invoice by email. After receipt of payment, the repaired jewelry will be shipped. If you do not agree to the price quote, the jewelry will be returned unrepaired. We do charge return and inspection costs of €12.50.

Warranty

Silver and Premium Gold-Plated Jewelry:
All silver and premium gold-plated Buddha to Buddha jewelry come with a 12 (twelve) month product warranty that covers construction and manufacturing defects.

Note: Did you purchase something from us before September 1, 2024? Then your purchase is still under our old warranty policy of 6 (six) months. However, from September 1, 2024, we offer a new warranty policy of 12 (twelve) months on all new purchases.

Solid Gold Jewelry:
All solid gold Buddha to Buddha jewelry come with a 24 (twenty-four) month product warranty that covers construction and manufacturing defects.

Plating of Premium Gold Plated Jewelry:
The plating on Buddha to Buddha premium gold-plated jewelry has a warranty of 9 (nine) months from the purchase date. In case of abnormal fading of the plating within this period, we will re-gild your jewelry for free. After 9 months, replating is available on request for a fee.

Exceptions warranty

The warranty does not apply in the following cases:

• Damage, wear or defects due to excessive or improper use, or physical changes
• Discoloration of moving parts such as locks 
•  Lack of maintenance and hygiene
• Repairs by unauthorized persons or damage from such repairs Jewelry purchased from unauthorized resellers or Sample Sales

For warranty claims, a proof of purchase is always required. If your product does not meet reasonable expectations, we will resolve it. Follow the recommended maintenance instructions to maintain your warranty. See the maintenance instructions at the bottom of this page.

Replating Service
For gold-plated jewelry that loses its sheen, we offer a replating service for a fee. This service includes polishing and re-gilding the jewelry (unless there are deep damages). For more information, you can email store@buddhatobuddha.com.

Maintenance Instructions:

925 Sterling Silver:

• Avoid water and chemicals: Do not wear your jewelry during activities such as sports, showering, or cleaning
• Remove before sleeping: Prevent damage from friction
• Avoid contact with perfume and cosmetics: Apply these before wearing your jewelry
• Store in a dry place: Use the Buddha to Buddha jewelry box and avoid moist spaces
• Clean gently: Use the Buddha to Buddha silver polishing cloth for mild cleaning
• Wear with care: Protect against scratches and dents

Premium Gold Plated:

• Avoid water and chemicals: These can affect the gold layer
• Remove before sleeping: Prevent damage from friction
• Avoid contact with perfume and cosmetics: These can damage the gold layer
• Store in a dry place: Use the Buddha to Buddha jewelry box or a tarnish-resistant pouch
• Clean gently: Use a soft cloth, avoid silver polishing cloths
• Wear with care: Protect against scratches and dents

Solid Gold:

• Avoid contact with chemicals: This can affect the sheen
• Store in a safe place: Use a soft pouch or jewelry box to prevent scratches
• Clean regularly: Use mild detergent and a soft brush, then warm water and a soft cloth
• Avoid heat and sunlight: Prolonged exposure can damage the gold
• Wear with care: Remove for rough work or heavy objects

Leather:

• Avoid water: Leather can shrink or discolor from water contact
• Protect against UV light and cosmetics: These can cause discoloration

Spirit Beads:
Made from natural gemstones that can vary. Avoid water to prevent damage and rusting of the magnetic lock.

Black Rhodium:
The black rhodium has a special finish. Avoid cleaning cloths or chemicals to prevent fading. The natural wear process gives a vintage appearance.