Frequently asked questions

 

Order

How do I place an order?

We have tried to make the order process as simple as possible. You can place the products of your choice in your shopping cart, check the shopping cart content, enter your name and address details and you can pay in a secured environment. If you still have questions about the order process, please contact our customer service by email, store@buddhatobuddha.com, or call +31(0)88 20 51 000.

Do I need an account to place an order?

No, you do not need an account to make a purchase. However, it is easy to create an account and it has some advantages! With an account you will be able to complete future orders faster and keep track of the orders you have placed in the past. It also allows you to easily add items to your wish list.

How do I cancel my order?

You can cancel your order if the order has not yet been processed yet. If you want to cancel your order, please contact our customer service by email, store@buddhatobuddha.com, or call + 31(0)88 20 51 000. If your order has been canceled, you will receive a confirmation from us.

What if a product is not in stock?

All items on our website are in stock. We update our inventory daily. Unfortunately it can happen that a product appears to be out of stock. If that is the case, we will contact you directly and we can keep your order on hold until we receive a new delivery or we will cancel the order.

I wanted to order something but something went wrong. What should I do?

If something went wrong, please contact our customer service by email, store@buddhatobuddha.com, or call +31(0)88 20 51 000.

What is the best size for me?

We advise you to use our size charts here. There is a size chart for each jewellery & clothing category.

Payment

How do I pay for my order?

Paying on our webshop is 100% safe and reliable. We offer the following payment options:

• Internet banking via iDeal
• Credit card via Mastercard, Visa or eMaestro
• Paypal
• AfterPay
• Bancontact / Mister Cash
• Apple Pay
• Fashioncheque / VVV gift card: due to changes in regulations, the gift card(s) allows you to spend up to €50 per transaction. Any remaining balance will remain on the card(s).

Delivery

What are the shipping costs?

Within The Netherlands and Belgium we offer free shipping on orders over €50! For orders under €50, delivery costs are €3,99. The package will be sent within the Netherlands and Belgium with the shipping company PostNL (or DHL Evening Delivery if selected. For DHL Evening Delivery you pay €2,99 extra). European shipments are sent with the shipping company DHL Parcel Connect. Outside Europe, shipments are delivered by DHL Express.

For orders shipped to an address outside the EU, import duties and taxes may be possible. You are responsible for paying these import duties and taxes. We would like to underline that Buddha to Buddha has no control over these costs and, because they differ per country, Buddha to Buddha cannot predict the amount. We advise you to contact the special customs for further information.

What is the delivery time of my order?

If you have placed your order before 3:30PM (CET), you will receive the order the next business day (within the Netherlands and Belgium). Your order will be packed with the utmost care and send to your specified delivery address. The shipment will be handled by PostNL and will be sent by registered mail. You can track your parcel with a track and trace number that you automatically receive by email from us. If you are not at home at the time of delivery, the parcel could be delivered at your neighbours or to a pick-up point in your area. In some cases the parcel will be offered again the next working day. Unfortunately, we have no influence on this.

Is it possible to send my order to a pick-up point?

We can’t send a package directly to a pick-up point.

My order has not been delivered after 5 days, what can i do?

If your package within the Netherlands or Belgium has not been delivered within 5 working days, please contact our customer service by email, store@buddhatobuddha.com, or call + 31(0)88 20 51 000, so we can start an investigation. The delivery time to other foreign countries depends on the country.

Please note: Due to COVID-19, shipments to foreign countries may be delayed. We cannot give an indication of the delivery time. Due to Brexit, orders from the UK will not be shipped for the time being.

Returns

Can I return my order?

If for any reason you are not satisfied with your online purchase, you can return the unused items within 30 days after delivery. Purchases in the official Buddha to Buddha webshop cannot be returned or exchanged at other stores. The items must be returned undamaged with the labels still attached.All items are checked upon receipt. Items that are visibly worn, damaged, in an unacceptable condition or returned without labels, will not be accepted. Personalized jewellery cannot be exchanged or returned.

Are returns free of charge?

You can easily return your order via our return portal. The link: https://buddhatobuddha.returnless.com/en 
We charge the following fee for your return shipment:

From the Netherlands: starting from €2,49
Other countries in Europe: see costs in the returns portal
From England: After the return notification, you will receive a shipping label within 2 business days so you can return the package via DHL Express. Once we receive the return, we will charge £9,99.
From USA: Shipping costs are at your own expense

Can I exchange my order?

Items can be exchanged. Should you wish to receive a different size, you can exchange the item within 30 days. You can request an exchange through our return portal. Once we have received and processed your return, the exchange will be processed. As soon as the new article is shipped, you will receive a track & trace code by e-mail to follow the shipment. Should you wish to receive an entirely different item, you would have to place a new order yourself through the website. 

When will I get my money back?

After receiving your return package we will process your return within approximately 5 working days. Buddha to Buddha will use the same payment method that was used for the original payment. The refund is free of charge for you.

What can I do if I have a complaint?

If you have a complaint about our products or our service, you can contact our customer service by email, store@buddhatobuddha.com. You will receive a response within 14 days after receiving your complaint.

If you do not agree with our solution, you can contact Thuiswinkel: P.O Box 90600, 2509 LP, The Hague