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Privacy 

Statement

This privacy and cookie statement was last amended on 31 March 2021.

Buddha to Buddha B.V. (hereinafter: Buddha to Buddha) offers a web shop via the website https://www.buddhatobuddha.com/nl/. Every day we receive a large number of orders from customers and process personal data. Your privacy is very important to Buddha to Buddha. That is why we comply with the General Data Protection Regulation (GDPR).

Our privacy and cookie statement in brief

When processing personal data, we comply with privacy legislation. This means that we:

  • Lay down our purposes clearly in this privacy and cookie statement before processing your personal data;
  • Store as little personal data as possible and only store those data that are required for our purposes;
  • Ask explicit permission for the processing of your personal data, if permission is required;
  • Take the required security measures to protect your personal data. We also impose these obligations on parties that process personal data on our behalf;
  • Respect your rights, such as the right to inspection, correction or deletion of any personal data of yours that we have processed.

For what purposes do we use your personal data?

Through your use of our web shop, we obtain various types of personal data from you. For each purpose, we will indicate what data we obtain from you, for what purpose we process this data and for how long it will be retained. If you have any questions, or would like to know exactly which of your data is stored by us, please contact Buddha to Buddha. You can find our contact details at the bottom of this privacy statement.

Contact
When you send us an email, contact us by telephone, send us a WhatsApp message or contact us in any other way, you accept our offer to contact us (performance of the agreement).
To that end, we process the following personal data:

  • name;
  • email address;
  • any information you enter yourself as the content of a message.

We will retain your data for as long as is necessary for this contact or up to three months after we last had contact with you, as we want to be sure that we have handled your question or complaint properly.

Placing and handling of orders
If you place an order on our website, you provide certain data. We need this data because of the purchase agreement that is concluded between you and Buddha to Buddha (performance of the agreement).
To that end, we process the following personal data:

  • name;
  • email address;
  • telephone number;
  • invoice address;
  • delivery address;
  • payment details.

We will retain this data for up to two years after the purchase was made. We retain some data for longer if we are required to do so by law (for example, because of the tax-related retention obligation).

Creating a customer account
It is possible to create a customer account with us. There are many advantages to creating an account, such as faster order processing, registering multiple addresses and order tracking. To that end, we process the following personal data:

  • email address;
  • login details.

We will retain your personal data until you close the account, or for up to two years after you last logged in to your account. In such cases, we will assume that you no longer wish to make use of our services. We retain some data for longer if we are required to do so by law (for example, because of the tax-related retention obligation).

Managing your customer account

Once you have created an account, you can decide which information you want to add to the account (performance of the agreement). You can create your own profile within your account. The account also contains an overview of your orders. To that end, we process the following personal data:

  • email address;
  • login details;
  • name;
  • address details;
  • telephone number;
  • personal interests.

We will retain your personal data until you close the account, or for up to two years after you last logged in to your account. In such cases, we will assume that you no longer wish to make use of our services. We retain some data for longer if we are required to do so by law (for example, because of the tax-related retention obligation).

 

Use of the retailer portal
We provide a B2B portal on our website to manage your orders and data. You can register via your account manager and we will then create a portal for you. In order to offer you this account environment, we process your personal data, after which you can then make your purchases (performance of the agreement). To that end, we process the following personal data:

  • user name;
  • Password;
  • email address;
  • Company name;
  • name;
  • address details;
  • telephone number;
  • KVK number; 
  • VAT number;
  • Bank details

We will retain your personal data until you close the account via your account manager, or for up to two years after you last logged in to the portal. In such cases, we will assume that you no longer wish to make use of our services. We retain some data for longer if we are required to do so by law (for example, because of the tax-related retention obligation).

Newsletter
We issue a weekly digital newsletter for which you can register on our website. We only do this with your consent. The newsletter contains offers, tips and information about our products and services. To that end, we process the following personal data:

  • name;
  • email address.

We will retain your personal data until you unsubscribe from the newsletter. You can unsubscribe from the newsletter at any time. Each newsletter contains a link to unsubscribe.

Job applications

Have you responded to one of our vacancies or have you submitted an open application? If so, we will process your personal data in order to handle your application and to prepare for the conclusion of an employment contract if you are successful. To that end, we process the following personal data:

  • name;
  • address details;
  • email address;
  • telephone number;
  • Curriculum Vitae;
  • motivation letter;
  • salary indication;
  • references;
  • any other information that you enclose with your application.

We will retain your application details for a maximum of six weeks after the position has been filled. We will retain the data so that we will still be able to contact you should the position become vacant again within the trial period. If we are unable to offer you a position at this time, we can – with your consent – retain the application details for another year. You can withdraw your consent at any time by sending us an email. If you come to work with us, we will keep your application details in your personnel file. This file will be kept for as long as is necessary, and the application details will be retained for a maximum of two years after commencement of the employment.

A social media and Internet search may form part of the application procedure. This is required to ensure that our image is preserved when we take on new staff, and we therefore do this based on a legitimate interest. For this purpose, we will Google your name and look at any profiles you may have on the various social media. It goes without saying that we will only do so insofar as these profiles are public; we will not ask you to grant us access to a protected social media page or make a connection with us. The results of the searches will be discussed with you. If you object to this, you can indicate this by email at the time of your application. 

Creating profiles

We combine your personal data from various sources in order to offer you the best online shopping experience. We do this by linking various data from you, such as your account details, order history, preferences and favourite jewellery specified by you, as well as your browsing behaviour on our or external websites.

Combining your data enables us to publish personalised offers and personalised content on the website or social media channels that match your interests and purchase history. It also enables us to personalise our newsletter for you. This means we can make more targeted offers on our website as well as through external advertisements.

We only create profiles with your consent. Our website uses cookies to collect and combine your data. Cookies provide us with information such as which pages on our website you have visited, which advertisements have been displayed to you on external websites and whether you looked at them or not, whether you are interested in discounts and which items you clicked on. The cookie table provides an overview of the cookies we use.

Provision of data to third parties

Buddha to Buddha only shares your data with third parties where this is permitted under the current legislation. We may provide your personal data to third parties because:

  • we have engaged them to process certain data;
  • this is required in order to perform the agreement with you;
  • you have provided permission for us to do so;
  • we have a legitimate interest in doing so;
  • we are legally obliged to do so (for example, if the police so demand in case of a suspected offence).

The parties that process personal data on our or your instruction are:

  • mail order companies;
  • distribution centre;
  • payment service providers;
  • cookie service providers;
  • administration and accounting firm;
  • software supplier;
  • IT suppliers and service providers;
  • marketing companies;
  • review companies.

In order to provide our services, Buddha to Buddha may provide your personal data to parties located outside the European Economic Area (EEA). Buddha to Buddha only does so if the personal data are processed with an appropriate level of protection. This means – for example – that we use a model agreement of the European Commission or make arrangements on the handling of personal data.

We are familiar with the judgment of the Court of Justice of the European Union of 16 July 2020 (the Schrems II case). We are currently investigating how we can best deal with this. We are very committed to privacy and will try to do everything we can to find a suitable solution. Once we have a suitable solution, we will inform you of this via this privacy statement. If you have questions about the processing of your personal data, please contact us using the contact details in this privacy statement.

Are your personal data protected?

Buddha to Buddha takes appropriate technical and organisational measures to protect against loss or any form of unlawful processing (such as unauthorised inspection, impairment, alteration or provision of personal data) in connection with the processing of personal data to be performed.

Social media buttons

On our website, we use social media buttons which bring you to the social media platforms. This gives you the option of following us and sharing content within the network. You may also see advertisements on your social media page. The buttons work through pieces of code originating from your social media networks. If you want to know what the social media platforms do with your personal data, please read the relevant privacy statement:

Cookies

On our websites we use cookies of our own and of third parties. Cookies are small data files that can automatically be stored on or accessed from a visitor's device (such as a PC, tablet or smartphone) when visiting a website. The cookies are sent to the web browser on the device. See our cookie statement for more information.

What are your privacy rights?

If you have any questions or want to know which personal data we have collected from you, please do not hesitate to get in touch. See the contact details below.

You have the following rights:

  • The right of access: you have the right to access your personal data that we process.
  • The right to rectification: you have the right to correct or supplement the personal data that you have provided and that we process if they are incorrect or incomplete.
  • The right to withdraw your consent: you can easily withdraw your consent at any time.
  • The right to object: you can object to the processing of your personal data.
  • The right to erasure: you can ask us to erase your personal data.
  • The right to data portability: insofar as this is technically possible, you have the right to have your personal data that we process transferred to a third party.
  • The right to restrict processing: in some cases, you can request that the processing of your personal data is restricted (temporarily or otherwise), which means that we process less data about you.

In the event of such a request, we may ask you to provide identification. We do this to confirm that you are indeed the person to whom the personal data belongs.

In principle, we will comply with your request within one month. However, this term may be extended for reasons relating to the specific rights of data subjects or the complexity of the request. If we extend this term, we will inform you of that in due time.

If you wish to exercise any of your rights, you can make this known via store@buddhatobuddha.com.

Changes to this privacy and cookie statement

In the event of changes to our services, we are of course also required to update our privacy and cookie statement. You should therefore consult this privacy and cookie statement on a regular basis for the most up-to-date information.

Submitting a complaint

If you are of the opinion that we have not provided you with the proper assistance in response to questions about your privacy, you have the right to submit a complaint to the supervisory authority, the Dutch Data Protection Authority.

Contact details

If you have any questions about our privacy and cookie statement or questions about your rights, you can contact us at any time using the information below:

Buddha to Buddha

Pilotenstraat 34 A

1059 CJ

Amsterdam

 

Email address:                                                store@buddhatobuddha.com

Telephone number:                                       +31 (0)20 30 33 996

Chamber of Commerce number:               34116895

Trustpilot

Buddha to Buddha may contact you via email to ask you to review the products you have received from us, so that we can gather your feedback and improve our services and products. We use an external company, Trustpilot A/S ('Trustpilot'), to collect your feedback. This means that we pass on your name, email address, and reference number to Trustpilot. They handle your information confidentially. If you want to know more about how Trustpilot processes your data, you can find the company's Privacy Policy [here].

 

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